La Maestranza

The fine print

Terms of Service

Last updated: July 17, 2026

These Terms of Service (the "Terms") govern every reservation of La Maestranza (the boutique hotel at Calle Cuba No. 82, e/ Chacón y Cuarteles, Habana Vieja, La Habana, Cuba) made through this website and its secure booking checkout.

The hotel is operated by DMC S.R.L., NIT 50004305511 ("we", "us", "our"). By completing a booking you, the lead guest, accept these Terms on behalf of everyone in your party. Please read them together with our Privacy Policy. If anything is unclear, write to us before you book; we answer quickly.

1 · Your booking

  • Bookings are made through our secure booking system (operated by our booking partner Beds24) and are confirmed when you receive a booking confirmation by email. That confirmation is your proof of booking: check that its details are correct and tell us right away if anything is off.
  • You must be at least 18 years old to book. The name on the reservation must match the lead guest's passport or photo ID presented at check-in.
  • You are responsible for the accuracy of the details you give us and for the conduct of everyone staying with you.

2 · Prices, taxes and payment

  • Prices and the currency are shown before you pay, and the total shown at checkout includes all taxes and fees: the total you see is the total you pay. There are no booking fees and no hidden charges.
  • Unless the rate you select states a different payment schedule at checkout, the full amount is charged at the time of booking. Payments are processed by trusted, PCI-DSS certified international payment providers. Your payment details travel encrypted directly to the payment processor; we never see or store full card numbers on our servers.
  • The card or payment account used must belong to the lead guest, or you must have its holder's permission. We may cancel, with a full refund, any booking we reasonably believe was made fraudulently or with an unauthorized payment method.
  • Anything you enjoy at the house beyond your room rate (lobby bar, breakfast, minibar, extra services) is settled separately at the hotel.

3 · Cancellations and refunds

  • Each rate carries its own cancellation policy, shown clearly before you pay and repeated in your booking confirmation. The policy displayed for the rate you book is the one that governs your reservation: if anything on this page differs from it, the policy in your confirmation wins.
  • Unless the rate you selected says otherwise: cancel up to 15 days before your check-in date and you receive a full refund of everything you paid us. If you cancel less than 15 days before check-in, or do not show up, the full amount of the stay is charged and no refund is due.
  • Once you have checked in, shortening your stay does not reduce the total: the remaining nights are not refunded.
  • When a refund is due, it is returned to your original payment method through the provider you paid with; banks typically post it within 5 to 10 business days.
  • Date changes are not guaranteed. If your plans shift, write to us as early as you can: where availability allows we will try to move your stay, at our discretion. A rate difference may apply to the new dates.
  • If we ever have to cancel your booking, for example the room becomes unavailable, or an event beyond our control (see section 8) makes your stay impossible, you receive a full refund of everything you paid us, returned to your original payment method. That refund is the limit of our liability for a cancellation by us.

4 · Check-in, check-out and ID

  • Check-in is from 3:00 PM; check-out is by 12:00 PM. Early check-in and late check-out can be requested and are granted subject to availability.
  • The front desk is staffed 24 hours a day. If you will arrive after 6:00 PM, please give us a heads-up so we can expect you.
  • At check-in each guest presents a passport (or, for Cuban residents, an official ID). Cuban lodging regulations require us to register every guest, so the front desk records those details; see the Privacy Policy for how they are handled.

5 · Occupancy and house rules

  • The number of guests must not exceed the maximum shown for the room you booked. Visitors who are not on the reservation may not stay overnight without our prior agreement.
  • No smoking inside the rooms. No parties or events. Please respect the other guests of the house, especially at night.
  • A cradle for an infant can be added to the double rooms and the Junior Suite on request. The Deluxe Duplex has its bedroom up a flight of stairs, so it is not the best pick for travellers with limited mobility.
  • We may end a stay early, without refund, if these rules are seriously or repeatedly broken, or if a guest endangers the property, its staff or its guests.

6 · During your stay

  • Housekeeping is included in your rate.
  • Please report any problem while you are still with us: at the front desk (staffed around the clock), by phone or by email. Almost everything can be fixed quickly, but only if we know about it.
  • Valuables are best kept in your room's safe; we are not responsible for valuables left outside it.
  • You are responsible for loss or damage beyond normal wear and tear caused by your party. We will notify you with evidence before charging the reasonable, documented cost of repair or replacement.

7 · Our responsibility to you

  • We will provide your room substantially as described on this site, clean and ready for your dates.
  • To the extent the applicable law allows, we are not liable for indirect losses, or for events beyond our reasonable control (such as interruptions of public utilities, internet or telephone service, street works, or the weather).
  • For any claim connected with a booking, our total liability is capped at the amount you paid us for that booking. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law.

8 · Events beyond our control (force majeure)

If a hurricane or other natural disaster, a government order, an epidemic, a strike, or a comparable event beyond our reasonable control prevents your stay, we will offer you new dates or a full refund of what you paid us. We are not responsible for other costs (flights, transfers, other bookings). The Caribbean hurricane season runs roughly June to November; travel insurance is strongly recommended (medical travel insurance is in any case required to enter Cuba).

9 · Your personal data

We use your booking details to manage your reservation, process payment (through our payment providers and our booking system) and comply with the law, including Cuba's guest-registration rules. How we collect, use, protect and share personal data (and how to exercise your rights over it) is explained in our Privacy Policy.

10 · General

  • We may update these Terms from time to time; the version published at the moment you book is the one that governs your booking.
  • If any part of these Terms turns out to be unenforceable, the rest remains in force.
  • These Terms, together with your booking confirmation, are the entire agreement between us for your stay.

11 · Governing law and disputes

These Terms are governed by the laws of the Republic of Cuba, and any dispute will be resolved by the competent courts of La Habana, without prejudice to any mandatory consumer protections that apply to you in your home country. Before anything formal, please just talk to us: we resolve almost every issue directly and quickly.

12 · Who we are

DMC S.R.L. · NIT 50004305511
Calle Cuba No. 82, e/ Chacón y Cuarteles, Habana Vieja, La Habana, Cuba
lamaestranzahabana@gmail.com
Client support: (+53) 5264 5279 · Reception (24 h): (+53) 7861 2798 · Customer support